Frequently Asked Questions
Everything you need to know about PowerXL appliances and service.
How long does shipping take for my order?
Most orders are processed within 24-48 hours. Depending on your location, standard shipping typically takes 3 to 7 business days to arrive.
What is your return policy?
We offer a 90-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 90 days of the receipt date for a full refund of the purchase price, minus shipping and handling.
Do PowerXL products come with a warranty?
Yes, all our appliances come with a standard 1-year limited warranty that covers defects in materials and workmanship under normal household use.
Where can I find replacement parts or accessories?
Replacement parts, including air fryer baskets, grill plates, and power cords, can be purchased directly through the 'Accessories' section of our website.
Are the components of PowerXL appliances dishwasher safe?
Many of our removable parts, such as non-stick baskets and drip trays, are dishwasher safe. However, we recommend checking the specific user manual for your model to ensure proper care.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.